Refunds are processed within 5-7 business days after we receive the returned product. You will be notified via email once your refund has been issued.

If you need to return a product, please contact us at admin@hydrasorb.store with your order details. We will provide you with instructions on how to return the item.

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.

No, HydraSorb pads do not affect the taste or quality of the produce. They simply absorb excess moisture to maintain freshness.

Yes, for produce that releases more moisture, you can stack two or more pads to ensure optimal absorption.

Each absorbent pad is inserted at the bottom of your packaging. Although we don't supply glue to secure it, the pad is usually weighed down by the produce itself. The side with holes needs to be facing down so the moisture can soak into the non-hole side directly touching the produce.

Our pads maintain consistent humidity levels, preventing produce from drying out or becoming soggy, thus extending their shelf life.

No, HydraSorb pads are designed for single use to ensure the best moisture absorption and hygiene.

Yes, our pads are safe and effective for all types of fresh produce, including fruits, vegetables, and microgreens.

Each pad can absorb approximately 3ml of moisture. Stack two or more pads for produce that releases more moisture.

HydraSorb pads are made from high-quality, eco-friendly materials designed to effectively absorb excess moisture.

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-7 business days.

Yes, you can cancel your order with no penalty if you cancel before it ships. If the item has already been sent, please use our easy return system to get a full refund.

We try our best to ship items the same day if orders are placed before the close of business. Average shipping times are 5-7 days. Tracking numbers will be sent as soon as your order has been shipped. If you don't have a tracking number after 2 business days, please email us at admin@hydrasorb.store.

All our prices are in US$.

We typically send out orders same day if placed before 2PM. Shipping times vary but anywhere between 2-5 days in the US continental states.

Canada customers, please expect up to 10 business days due to customs. For more rapid shipping please contact us when placing an order with requests.

International orders typically go out on UPS or DHL 3 day delivery on average.

Our Eco pads are made of natural highly absorbent fibers that are rolled together and can be composted and 100% biodegradable. The fibers are held together with a thin nano layer of pbat film which is also 100% biodegradable.

Each absorbent pad is placed at the bottom of your packaging and the pad is weighed down by the produce itself. Each pad is pre-cut and can absorb ~3-5ml of moisture until full so stack two or more in case needed. The pads have two sides, the matt side with holes needs to be facing up so the moisture can soak into the fibers and secured by the film on the back of the pad.

Currently, we only offer one size of moisture pad being 80x70mm and 76x76mm. Customers often double up in larger packaging if needed.

Yes the pads can be cut to any size smaller than 80x70mm size provided but take into consideration that smaller size means less moisture will be absorbed.

We currently ship free in the USA and Canada.

For international orders, a choice of carrier and shipping costs will be calculated at checkout including any taxes if applicable. Duties + customs will be prepaid by us.

We do realize this is not ideal so if you want to make alternate shipping arrangements please contact us with details.

If you are not happy please contact us and we can discuss options. We offer 100% return and refund in most cases.

We can arrange for custom colors but it would require a dedicated order size. Please contact us at sales@hydrasorb.store.

250 pieces is our starter pack using custom packaging because our machines produce 500 pads per sleeve. If you require samples please contact us via email.